Refund policy

At ZYTREVO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition
The product must be returned in the original packaging
Proof of purchase or order confirmation is required

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued to the original payment method within several business days.

Shipping fees are non-refundable.

Reasonable Use Policy

Our return policy is intended to provide a fair and reliable shopping experience for all customers. Accounts showing excessive return activity, unusual patterns, or misuse of the return system may be reviewed. In such cases, ZYTREVO reserves the right to refuse or limit future return requests.

International Returns

International orders may be returned within the standard return window. Customers are responsible for:

Return shipping costs
Customs fees
Duties and taxes

These charges are non-refundable.

Please contact our support team before returning any international order to receive the correct return instructions.

Optional Return Protection

Customers may have the option to purchase Return Protection during checkout for a small additional fee.

With Return Protection:

Eligible returns can be processed without return shipping fees
Coverage includes sizing issues, damaged items, incorrect items, or change-of-mind returns within the approved return window

Without Return Protection, return shipping fees may apply.

Return Protection must be selected during checkout and cannot be added after an order has been placed.